Account & Data Deletion

You do not need to make another purchase to delete your account. Never send us your password, payment-card details, or one-time verification codes.

Option 1: Delete from the App

1. Open HiveParty and sign in.
2. Open Settings.
3. Select Account & Security.
4. Select Delete Account.
5. Review the notice and confirm your request.

After submission, your account enters a 30-day cooling-off period. Signing in again during this period cancels the pending request. If you do not sign in again, the request takes effect when the cooling-off period ends.

Option 2: Request deletion outside the App

If you cannot access HiveParty, email support from the address connected to your account. Use the subject HiveParty account deletion request and include your HiveParty user ID and the country or region shown in your profile. We may ask for limited additional information to verify ownership.

Support email: axsam685@gmail.com

What is deleted

After the request takes effect, HiveParty will delete or anonymize eligible account data within 30 days, including:

• account profile and account-to-login-provider associations;
• private settings, social relationships, and eligible room or chat records;
• AI Soul conversation history associated with the account;
• unused virtual-item associations and other account-specific service data;
• supporting identifiers no longer needed for security or legal obligations.

Information that may be retained

We may retain a limited amount of information when reasonably necessary and permitted by law, such as:

• Google Play order, refund, tax, accounting, or chargeback records;
• security, anti-fraud, abuse, moderation, and dispute-resolution records;
• records required by a valid legal order or statutory retention duty;
• content another user independently copied, received, or retained;
• aggregated or anonymized information that no longer identifies you.

Backups are isolated from ordinary use and age out under our backup schedule. Retained information is not used to continue personalizing the deleted account.

Effect of deletion

Once deletion is completed, the account cannot be restored. Access to profiles, balances, virtual items, room roles, social relationships, and history associated with that account will be lost. Deleting HiveParty does not automatically delete your Google account, and deleting your Google account does not automatically complete the HiveParty process above.

Questions or appeals

You may ask about request status, correct the user ID supplied with a request, or appeal a rejection by emailing axsam685@gmail.com. We will respond after verifying that the requester is authorized to act for the account.